Terms and Conditions

Welcome to Go Generic Pharma. By accessing or using our website, mobile app, or services, you agree to comply with and be bound by the following Terms and Conditions (“Terms”). These Terms apply to all users, including Customers, Pharmacy Sellers, and Delivery Partners.
Please read them carefully.

1. Definitions

• Platform: Refers to the Go Generic Pharma website, mobile app, and associated services.
• Customer: A user who browses, purchases, or orders medicines through the platform.
• Pharmacy Seller: A licensed pharmacy store registered to sell products via the platform.
• Delivery Partner: An individual or agency delivering products to customers.
• We/Us/Our: Refers to the team and legal entity behind Go Generic Pharma.

2. User Eligibility

• Users must be at least 18 years old.
• Pharmacy Sellers must possess valid licenses (e.g., Drug License, GST) to sell pharmaceutical products.
• Delivery Partners must have valid identification and verification documents.

3. User Responsibilities

Customers

• Must upload valid prescriptions for prescription-only medicines.
• Agree to use the platform for lawful, personal purposes only.
• Must not misuse or tamper with the service.

Pharmacy Sellers

• Must ensure product listings are accurate, licensed, and legally compliant.
• Are responsible for timely order confirmation, packaging, and stock accuracy.
• Must comply with all applicable pharmaceutical and taxation laws.

Delivery Partners

• Must deliver orders on time and handle products safely.
• Must respect customer privacy and follow ethical conduct.
• Real-time location sharing may be required during delivery hours.

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4. Order Process and Fulfilment

• Go Generic Pharma acts as a digital facilitator connecting users; we do not own or sell any pharmaceutical products.
• All transactions are directly between the Customer and the Seller.
• Orders may be subject to availability, prescription verification, and Seller approval.

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🔖 Go Generic – Termination of Membership Policy

📌 Introduction:

Go Generic is a digital platform that connects consumers, sellers (Jan Aushadhi Kendra/Pharmacy), and delivery partners. After registration, users receive certain membership benefits. However, in some situations, this membership may be terminated.

🛑 Grounds for Termination:

• Violation of laws or policies:
  • Selling fake or restricted medicines.
  • Operating without a valid drug license.
  • Violation of government rules or CDSCO guidelines.
• False information or fraud:
  • Adding fake stock or showing misleading prices.
  • Supplying incorrect products or services to customers.
  • Failing to deliver and receiving frequent complaints.
• Serious customer complaints:
  • Mistreating customers.
  • Knowingly supplying low-quality medicines.
  • Consistent negligence in delivery or service.
• Payment or financial issues:
  • Repeated failure to make payments.
  • Not paying platform fees or commission.
• Platform misuse:
  • Causing harm to other members.
  • Spamming or illegal promotions.
  • Hacking, data breaches, or creating security threats.

⚖️ Termination Procedure:

• Initial Notice: A warning will be sent via email, SMS, or app notification.
• Show Cause Notice: The member will get 7 working days to respond and explain their side.
• Review & Decision: Our team will review all facts and make a decision.
• Termination: If the response is not satisfactory, the membership may be suspended temporarily or permanently.

✅ Voluntary Termination:

• Users can choose to cancel their membership anytime by contacting customer support via email or the app.
• If the membership was on an annual payment, no refund will be given for the unused duration.

🔒 Data & Privacy Impact:

• After termination, user data will be handled or deleted according to our Privacy Policy.
• Data may be retained if required by law or court order.

📝 Terms & Revisions:

• Go Generic may update this policy from time to time.
• Any changes will be notified to members via the app or email.