We ensure a seamless experience for your medicine orders. Please review our refund and cancellation terms:
Minimum Timeline for Refunds: Refund requests must be raised within 48 hours of delivery for eligible orders (e.g., incorrect or damaged products).
Maximum Timeline for Refunds: Refunds are processed within 0-7 business days after verification, subject to bank processing times.
Cancellation: Orders can be canceled within 2 hour of placement at no cost. Cancellations after dispatch may not be possible due to our instant delivery model. Contact support immediately for assistance.
Eligibility: Refunds apply to incorrect, damaged, or non-matching products. Medicines must be unused and in original packaging. Open strips or bottles are non-returnable.
For support, contact our 24/7 customer service via the app or email at support@gogenericpharma.com.